Shipping Policy

We currently ship within the continental United States. All orders are shipped via USPS from California. Once an order has been handed to the shipping carrier, Amal K Skincare is no longer responsible for lost, delayed, or stolen packages.

We offer FREE USPS First Class shipping on all orders over $100 and under 1 lb total weight, and FREE USPS Ground shipping on all orders over $100 and over 1 lb, within the continental United States.

• Orders are typically processed within 24–48 hours (excluding weekends and holidays).

• Orders placed after 11 AM PT on Friday or over the weekend will begin processing the following Monday.

• Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.

Please Note:

• All sales are final.

• We are not responsible for lost or stolen packages confirmed as delivered by USPS.

• Packages that are refused or not accepted will not be refunded. If your order arrives damaged or incorrect, please contact us within 7 days of delivery at amalskinglow@gmail.com with photos of the issue and your order number. We’ll gladly replace the item or issue store credit.

For any questions about your order, please email amalskinglow@gmail.com or call (323) 304-5665.

Return & Exchange Policy

At Amal K Skincare, we want you to love your skincare. While we do not accept returns due to the nature of our products, we offer:

• Product exchanges or

• Store credit, valid for 60 days after purchase.

If your product isn’t the perfect fit, we’ll help guide you to one that is.

To request an exchange:

• In-person exchanges are available at our studio.

• For online orders, email amalskinglow@gmail.com with your order details.

Please note:

• Gift cards and facial treatments are final sale and non-refundable.

Appointment cancellations

To reschedule or cancel an appointment, please provide at least 24 hours’ notice. Appointments canceled with less than 24 hours’ notice or no-shows may result in a 100% service charge. We understand that emergencies happen and will do our best to accommodate rescheduling when possible.

Before Your In-Studio Treatment

Your comfort and safety are our top priority — please communicate openly with your esthetician before and during your treatment. Please inform your esthetician if:

• You have any allergies or skin sensitivities.

• You’re currently taking photosensitizing medications, antibiotics, blood thinners, or Accutane.

• You're under the care of a dermatologist.

• You have specific skin concerns or goals you'd like to focus on.

• You’re using any active skincare products (retinoids, AHAs/BHAs, etc.).